Last week a man onboard a Delta Air Lines flight was videotaped hurling insults at fellow passengers and yelling his pro-Trump views at the top of his lungs. Unsurprisingly flight attendants did nothing to stop the tirade nor did they remove him from the flight. This lack of action has drawn sharp criticism from many as Muslims, Sikhs, and many others undergo harsh scrutiny for simply wearing a turban or having an accent.
Delta Air Lines Finally Does The Right Thing
The lack of action wasn’t meant to last and now many will breathe a sigh of relief knowing that such idiotic outbursts will not be tolerated.
Delta Air Lines C.E.O, Edward H. Bastian issued a memo on Delta Air Lines homepage stating that all passengers from the flight would be receiving full refunds.
Thank you for the amazing job you did running our operation and taking care of our customers during the busy Thanksgiving holiday. At Delta, we strive to deliver a safe and reliable product while providing a customer experience that is second to none. You come to work every day prepared to serve our customers and to take care of each other while also dealing with the unexpected.
As you may have heard by now, last week a video began circulating around the internet showing a disruptive passenger on board a Delta flight. This individual displayed behavior that was loud, rude and disrespectful to his fellow customers. After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight. However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft. He will never again be allowed on a Delta plane.
Part of being a reliable travel partner and a servant leader is acknowledging our mistakes so we can learn from them and respond more effectively in the future. Delta has apologized to the customers onboard that flight. We are also refunding those customers the cost of their tickets.
I also want to make sure all of you know we have your backs. The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities. We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less.
Again, thank you for all you do.
One less Trump supporter to worry about on your flight is certainly a great relief to most Americans. Watch the video of this lunatic below and be glad that he will never again be on a Delta flight.
— Yashar (@yashar) November 25, 2016
(Featured image of Edward Bastian via Flickr)